Terms & Conditions

CANCELLATION POLICY

Room Cancellation: Our flexible 48-hour cancellation policy means you can cancel within 48 hours of arrival with no charge.* All we ask, is that at the time of booking, you pay the first night’s room payment as a deposit to confirm your booking. Then, if you need to cancel your reservation, as long as you cancel by 3pm, 48 hours prior to arrival, we will refund you your entire deposit. If you cancel within 48 hours of arrival, we will charge you for each night booked. If we are able to re-sell the room, you will not be charged.

For bookings of 10 nights or more, a 14-day cancellation policy will apply, so as long as you cancel by 3pm 14 days prior to arrival, you will not be charged. If you do cancel within 14 days of arrival, you will be charged for each night booked. If we are able to sell any of the nights, you will not be charged for these.

You may wish to take out insurance cover.

Spa Cancellation: Treatments require 48 hours notice if treatment is to be cancelled or amended without charge. If we are able to re-sell charges will not apply. You may wish to take out insurance cover.

*Apart from our festive house party packages, race week rates and Early Bird rates.

SERVICE CHARGE

Please note that a discretionary service charge of 12.5% will be added to your bill.

 

DINING ROOM DRESSCODE

We operate a Smart Casual Policy throughout the hotel however would ask that shorts and sportswear are not worn in the Lygon Bar & Grill.

 

SMOKING

In order to protect both our guests and staff from the dangers of second-hand smoke, The Lygon Arms operates a fully 'no-smoking' policy. The restaurants, public areas bar and all bedrooms are designated 'No smoking' areas and should guests be found to smoke in these areas, a fine will be enforced. Outdoor facilities are provided.

 

PARKING

Valet parking is available. There is a private car park to the rear of the property, free for all guests and patrons of The Lygon Arms Hotel.

The Lygon Arms parking areas are monitored by an external parking firm and all guests must register their vehicles at reception, to avoid a fixed penalty charge of £100 from the parking cameras, for any vehicle not registered. This has been necessary to ensure that parking is available for our registered guests and patrons.

 

MOBILE PHONES

We kindly request that you refrain from using mobile phones in The Lygon Bar & Grill and be considerate to other guests in all public areas throughout the hotel.

 

GUEST PERSONAL PROPERTY

The Lygon Arms accepts no liability for any damage to or any loss of guests' personal property.

 

DOGS

We are delighted to welcome dogs to The Lygon Arms. From the moment your four-legged friend is welcomed, we will ensure they have a stay to remember (a supplementary charge of £25 per dog per night applies).

All pets must be immunised against rabies
Dogs welcome if one year and over
 

Dogs in communal areas -

- Dogs are to be kept on a lead and under control at all times. Dogs not under control may cause tripping to other guests.  Equally, other customers may not welcome pets, especially if they are dining. Guests who refuse to put their pets on leads will not be served and asked to leave for the comfort and safety of others
- Dogs are not permitted on the furniture
- Dogs that are noisy or appear aggressive will be asked to leave the premises for the comfort and safety of others
- Guests must declare if their dogs have any allergies, intolerances or dietary requirements prior to ordering food
- Guests are responsible for ensuring that their pets go to the toilet outside (toilet bags available from Reception)
- Dogs are not permitted in Grill or The Lygon Spa

Dogs in Bedrooms

- Guests will be responsible for the health and welfare of their dogs at all times
- Guests must not leave their dogs unattended in hotel rooms
- Hotel employees will not enter the guest hotel room unless the dog is on a lead and controlled by the guest
- Guests staying with dogs in their rooms will be required to remove any faecal matter left by their pet. Toilet bags are available from the Housekeeping department
- An excess charge may be applicable if your room requires deep cleaning or in the event of damage

 

TO GUARANTEE YOUR RESERVATION

Credit card details will be taken at the time of booking and the first night's room payment will be required to secure your booking. All outstanding charges are to be settled on departure. On arrival, guests will be required to present the credit card they intend to use to settle their account. The credit card will be pre-authorised.

 

HOTEL POLICIES

Check-in and Check-out
Our priority is to have your room ready from 4pm. Should you wish to join us earlier to use the spa or enjoy our facilities, we will be delighted to store your luggage with the porter until the time that your bedroom becomes available.

You are kindly asked to vacate your room by 11am on your day of departure. If bedrooms are not vacated by 11am on the day of departure, a charge may be made by the hotel.

 

SPA

Spa deposits and payments: We require full prepayment for Spa & Wellness Experiences at the time of booking, and 50% deposit for Spa Treatments, the final balance will be charged upon departure.

Spa Cancellation: Cancellations must be made no later than 12pm 48 hours, prior to appointment. If your appointment needs to be cancelled or amended within 48 hours of arrival, we regret you will incur full charge. If we are able to re-sell your booking to the same value, the charge will not apply. You may wish to consider taking out insurance cover.

We welcome guests from age 17 years. Please see below information relevant to our younger